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The Landlord Toolkit: Choosing an Agent

12th Jun 2019

Category: Property advice

It goes without saying that if you are going to use an agent, you want to find a good one. A good agent is like gold dust to a property investor. They are your eyes and ears on the ground and you are paying them to make decisions on your behalf and make your investment work for you. As such, it’s really important you look for an agent that is both competent and accredited.

We would always suggest you look for an ARLA Propertymark Agent for the reasons below:

✔ When you choose an ARLA registered agent, you are sure that your agent is covered by the ARLA Client Money Protection Scheme. This means that if your agent goes bankrupt or deals on the wrong side of the law, you’re covered.

✔ Any ARLA agent must have Professional Indemnity Insurance, which means that, once again, as landlord you have peace of mind when it comes to negligence, bad advice or a whole host of other misdealings.

✔ ARLA agents are required to be trained and qualified as well as following a structured programme of Continuous Professional Development to keep their skills up to date. This means that the advice they’re giving you is based on a solid, up-to-date knowledge base.

✔ All ARLA agents voluntarily adhere to the Code of Practice and Rules of Conduct for their professional body, which means they trade to the highest possible professional standards.

✔ If something goes wrong with an ARLA agent, you know you have an option to redress the situation by taking the matter up with ARLA. You can find a list of ARLA PropertyMark Agents in your local area by clicking here.

Ask your agent

✔ What is their view of the current property market? All of their staff should be able to confidently give you an evidence based national and a local viewpoint.

✔ Show me the last five properties you have let. This will give you an indication of the types of property they deal with day-to-day and whether it is similar to yours.

✔ What does a monthly management report look like? Is it informative? Does it have reminders? Is there online access and remote support to view documents and statements?

✔ What emergency procedures are in place for the tenants in my property? Ask to see a welcome pack or move-in instructions. Is it well thought through and systemised?


Lettings Manager (NFOPP Level 3)

Life-long Nottingham resident Lindsay previously worked as a Senior Negotiator at a fast-paced, multi-branch letting agency. She is fantastically skilled in all aspects of the lettings process and great at building relationships with our landlords. She is excited to dive into her new role as Lettings Manager and has recently completed the Technical Award Level 3 in Residential Lettings and Property Management with ARLA Propertymark.


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