We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so that they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees that your money is protected from any fraudulent activity. See our Membership Details here.
As members, we must undergo a yearly independent financial audit and commit to regular financial checks to ensure we look after client money in accordance with ARLA Propertymark regulations.
Less time on the market, market value rents achieved, longer tenancies – that’s better letting. Our unique Comfort Standard gives us an edge over the competition allowing us to deliver the things that really matter to you.
We have created an online landlord account area that gives you access to your most important documents 24/7. View your monthly statements, recent safety certificates, or stay up to date with maintenance items – all just a click away.
With ARLA Propertymark and ICAEW qualified staff, you can feel assured that we're well trained to deal with the management of your property and finances in our dedicated Client Bank Account alongside our Client Money Protection (CMP) Insurance - strangely, CMP is not required by law but we see it as absolutely necessary to ensure you know that whatever happens your money is insured against fraudulent activity (CMP is not yet the norm in the lettings industry).
“Comfort Lettings provide a thoroughly professional and efficient service. They are extremely courteous, easy to deal with and always trying to develop the service they provide.”
Comfort Landlord - SB
Our experienced and ARLA Propertymark qualified staff are ideally placed to treat your home as you would. It is no coincidence our staff are recognised as local market experts. Each member of staff has their own Individual Learning Plan to maximise their progression and always aiming to be the best version of themselves.
As members of professional bodies such as The Property Ombudsman and ARLA Propertymark, we conform to high standards and strict guidelines; providing a seamless experience for landlords and tenants.
We use independent inventory clerks to complete our photographic inventory and schedule of condition reports - this strengthens the landlord's position if there is ever a dispute due to the impartiality of the clerk. In addition, our highly trained staff carry out regular inspections of your property to help protect your investment.
We have created 3 core service levels to suite a wide range of clients, from hands-on professional landlords through to armchair investors; giving you the option of being involved as much or as little as you like.
As voted for by independent reviews from both landlords and tenants, Comfort Lettings have won customer service awards in 2015, 2016 & 2017 including Best Letting Agent in Nottingham and Best Overall Agent in Nottingham for customer service.
Our Valuers are trained and given the best digital SLR technology to produce bright and engaging photos. We include EPCs and a detailed floor plans with every property listing. We also offer a Professional Staging and Photography option for superior marketing.
“Fantastic from start to finish. The marketing was excellent with professionally written property particulars and photos that showed our home in the best possible light. I cannot recommend them highly enough.”
Comfort Landlord - Lin C
We passionately believe in supporting causes that do not directly benefit ourselves. Not only do we financially support a local charity, but every member of staff is required to complete voluntary work as part of their role and professional development. You can read more about what we do in the About Us section.
To ensure that your property and investment is well looked after, each tenant and residential guarantor undergoes a reference check. This includes looking at credit history, previous addresses and employment vetting.
We use in-house permanent staff, not casual labour like many agents, to take prospective tenants to view your property and answer any questions they may have. Our Accompanied Viewers take time to ensure they are familiar with every property before viewings commence.
We understand how important financial and legal security is to landlords and therefore we offer a Rent and Legal Protection scheme, whereby rent and the cost of legal proceedings are covered in the rare event a tenant is unable to meet their obligations.
We are passionate about our people and this is evident in the training and development programme we offer. In order to offer the very best services, we want to ensure we have the very best staff. The programme of training we offer throughout the company levels ensures our commitment to continuous improvement.
In addition to our first class customer service, our local lettings experts can provide clients with an up-to-date rental valuation and offer guidance through the benefits of being a Comfort Lettings Landlord, which include the online landlord account enabling 24/7 access.
We are members of ARLA Propertymark and adhere to all the policies and procedures of ARLA Propertymark and the Property Ombudsman in order to maintain the highest professional standards for our clients. To remain members of ARLA Propertymark, we have to undergo an independent financial audit of our company every year and commit to document numerous financial checks through the year.
We love to build lasting relationships
Give us a call today
47 Derby Road, Nottingham, NG1 5AW| Company Registration No: 0C365521 | VAT No: 157879546
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