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Students & Sharers

There are usually a few additional considerations when renting a property with others as a group or as an individual.  You should find the answers to common questions in relation to sharing, but if you have any further questions, please contact the office.

Utility

Utility bills

Most of our shared housing is now offered all-inclusive of utility bills.  This includes gas, water and electricity.  In addition, it will often include broadband.  All of the all-inclusive tenancies will be subject to a ‘fair usage’ clause.  This simply means you are given a generous allowance to use but beyond which, you will be required to cover the cost of additional spend.

Connectivity

Connectivity

Most shared properties will come with a Broadband connection.  Whenever possible, we opt for the fastest connection speeds available, but we will always be limited by the infrastructure that covers your particular location.  Remember, we will not able repair or fault find your Broadband, so you will be provided details of the provider and how to contact them if there is an issue.

Tenant Handbook

Click here to download our Tenant Handbook

Deposits

Deposits with a Lead Tenant

Deposits in shared houses are registered as one deposit (even if paid by many individuals).  This is because, legally speaking, the group is one legal entity.  As such, you have to nominate one person to deal with the correspondence of your deposit on your behalf – a Lead Tenant.

When we register your deposit, the Deposit Protection Service (DPS) will contact the Lead Tenant and issue them with a Deposit ID and a release code.  They will need to keep this safe until the end of your tenancy.

Once your tenancy has expired and we have completed your property checks, we will send you a deposit return statement and initiate the release of your deposit.  It is then the responsibility of the Lead Tenant to accept the deposit return and deal with the distribution of the deposit monies back the rest of the group. 

Cleaning

Cleaning

This is often one of the biggest causes of disagreement within a shared property and something that can be easily avoided with a bit of planning.  We would recommend that you either create a rota for cleaning so that everyone shares the work, or if time is tight, instruct a contract cleaner for your communal areas.  

This can help ensure that the property is kept in good condition and no-one is responsible for doing everything.  This ‘little and often’ approach will also save lots of time and effort at the end of the tenancy if things have been kept ticking over.

Property Cleaning Guide

Click here to download our Property Cleaning Guide

Garden

Gardens

Generally, gardens will be the responsibility of the tenants unless the tenancy agreement states otherwise.  The landlord is not obliged to provide you any tools or equipment to carry out the gardening (in the same way they do not provide cleaning equipment) so you may want to weigh up whether you pay for a gardener, or whether you buy tools between yourselves. 

Renting Room

Renting an individual Room

If you rent an individual room in a shared house, we aim to make sure your stay is as pleasant as possible.  Most properties of this type will have communal cleaners as well as broadband and utilities already set up.  We recommend that you read our ‘tenants guide to sharing’ before moving into a shared house.

The success of many shared houses comes down to group personalities and dynamics.  Don’t worry if we ask a little more information at the referencing stage - we're just trying to make a good match and consider your compatibility with our existing groups.  Each of our tenant sharers is required to write a short bio so that prospective tenants can get a feel for who they might be joining in a future house share.

“I had an issue with the heating in my flat and called Comfort to sort it out. My heating and hot water was not working due to low water pressure and because of the cold weather we were having at the time I was really keen to get the problem fixed quickly. Josh and Hannah were most helpful and managed to get into my flat and sort out the problem. I was having a very busy day at work and I was so happy to have been able to leave the problem with them. When I got home after a very long day, I was so delighted to find that the issue had been rectified. Josh and Hannah sorted it with efficiency, with no hassle and extremely promptly. I feel that I can trust them when I have a problem and I have the confidence that they can deal with an issue without my having to chase them up on it. They are very professional, friendly and helpful and I am very glad to have them as my agents.”

Comfort Tenant - Anon

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