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Privacy Policy

Comfort Letting Agents will endeavour to safeguard the privacy of its website visitors. We explain how below:

What information do we collect and why?

We will collect some personal details used in order to contact you or reply to your enquiry. This may simply mean giving us your name, phone number and email details. Other on-line forms may require more information. We may, from time to time, contact you to let you know about new online services, or get your feedback on how we're performing. In any event, we will only ever ask for information that is absolutely necessary and does not constitute an invasion of privacy.  If you would like to opt out and delete your data after using our services, just email us at info@comfortlets.co.uk, please note that whilst using our services we require the information in order to contact you.

Rights

Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998.

Changes to this privacy statement or use of data

From time to time, we may add or change functions, features or services offered by advertisement online or offline and at our website/s. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email or SMS text. We will use information in accordance with the privacy policy under which the information was collected.

Email-A-Friend and Recommendation scheme

We provide a facility for property details or other information at our website to be forwarded to a friend. You may also elect to use our referral service for informing a friend about our services (for example our recommendation scheme). We ask you for your friend's name and email address so that Comfort Letting Agents LLP can contact the friend by phone, email, SMS text or post inviting them to consider our services. The friend may contact Comfort Letting Agents LLP to request we unsubscribe their data from our marketing communications.

 

Security

Comfort Letting Agents LLP places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may use an outside credit card processing company for payment of services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services e.g. Property Management services. When a customer signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Supplementation of Information / credit checks

In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, to determine if tenant customers have satisfactory references we will use credit reference data via third party service.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Log files/IP addresses

When you visit our website, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer our Website and may collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information

We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We use cookies for the following reasons:

  1. To identify who you are and to access your account information;

  2. To estimate our audience size and patterns;

  3. To ensure that you are not asked to register twice;

  4. To track preferences and to improve and update our website; and

  5. To track the progress and number of emails opened in some of our marketing communications.

Shared information

Comfort Letting Agents LLP will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf, for instance financial services providers.

Comfort Letting Agents LLP may disclose aggregate statistics about our sales, our website visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Comfort Letting Agents LLP may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Comfort Letting Agents LLP and its website, visitors to the website and customers of our Services.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a Comfort Letting Agents LLP company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Links

This website contains links to other sites. Please be aware that we Comfort Letting Agents LLP are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website. that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Information storage

Information, which you submit via our website or our telephone services, is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. We may transfer information submitted by you to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Comfort Letting Agents LLP registered office:

Comfort Letting Agents LLP are registered in England at Courtyard Business Centre, Southwold Drive, Wollaton, Nottingham, NG8 1PA. Registered Number: OC365521

Any questions regarding our Privacy Policy should be directed to contact at Comfort Letting Agents LLP atprivacy@comfortlettings.co.uk

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